[ is With the domestic water pollution incident entered a phase of high frequency, people are increasingly concerned about drinking water safety issues, and is recognized as the best home terminal [123 ] water purifier, our family is very large demand for water purifier. However, due to water purification products have their own characteristics, the requirements for the service is relatively high. Many industry insiders said: There is an important factor restricting the development of the industry is the service can not keep up.
to promote the development of the water industry customer service is the purpose (Photo from Internet)
An excellent not only to provide consumers with a high quality product, more have a passion for excellent service team to ensure that consumers can enjoy a comfortable life after installing the product. In order to bring better service to consumers secure, should start from the four details:
First, the pre-sales to be patient, detailed product knowledge to explain fully communicate with consumers
[123 ] terminal shopping guide home water purifier and its services and consumer services staff first approached Purchasing Guide is different from general home appliances. Household water purifiers appear relatively late in China, its understanding of consumers is unclear, the level of awareness for water purification equipment will have a variety of concerns. Be sure to arrange an experienced salesperson for everyone to do targeted, detailed product knowledge to explain.
need to design, to do different configurations depending on the consumer’s home water environment, according to consumer demand, to provide him suitable for his home environment and economic level products. For this reason, communication with consumers, understand their water environment and matching purposes is very important. To accomplish this, we need the consumer to contact the business personnel with specialized knowledge. For example, China is more complex water quality, water quality in different regions is different. Some groundwater, some municipal water. High-rise residential water pressure problems, and old Residential aging pipes and other problems there. Individual needs require customized solutions, we must put forward solutions to a scientific system for customers. Some consumer income in general, only concerned with drinking water, then do not let him buy expensive water softeners. Some consumers seeking quality of life, it would have to consider the source from the start, three-dimensional solve the problems of their household water. While high-income families may also have the hot water boiler installation requirements. Although this miningWarm water heater product is not a water purifier, but you can still make their own professional insights for consumers.
In short, before the product is not installed, products and programs have room for negotiation, we should all try to problems that may occur thoughtful. Service installation should pay attention to quality loss, water purifiers and heating equipment bathing accidents caused to a family is very large, do not have luck psychological.
Second, the former design to carefully examine the scene
not just buy water purification products can be used immediately, professional installation is very important for future use. Engineering and technical personnel to conduct on-site installation visits, to determine whether the installation or retrofitting what needs to be done before customers to install products for customers. For the new house decoration, installation difficulty which the product is not great, but when the old building, but also to examine the original user’s water network
pipeline, the suitability of transformation, as well as other issues such as the transformation brought about by the .
Third, the installation to be carefully prepared meticulous service explain in place
before departure engineers to do careful preparation and timely communication with customers, carefully check the product and preparation tools, absolutely can not wait to the scene only to find what omissions consumer waste time. No such professionalism is difficult to become a good service provider. Dressed in tooling construction workers on site attitude rigorous, meticulous, must not have the slightest omission. After construction, the technician will do a careful debugging at the scene to ensure the smooth comfort of consumers for future use.
Fourth, after-sales management is the key to a return visit to monitor attentive service
for all products sold, consumers should pay a return visit on a regular basis, tracking the quality of products, users understand the use of service personnel assessment.
In order to ensure the quality and use of water purifiers effect, there should be a full-time staff according to the system prompts the user for machine maintenance may be required for reminding a user service, lifting customer worries. In order to solve the problem of demand for personalized service, enhanced management, allowing the user to select their own staff to provide services. In this way, the service warm and attentive staff will become everyone’s favorite objects, users need to be sure that the direction and power service efforts, has positive significance to enhance the quality of services.
push netWater industry development, is the main technological breakthroughs, customer service is the purpose. As the saying goes “Gold silver cup as word of mouth”, has won a good reputation and quality service is a prerequisite for a better start to bring clean water to the consumer experience from the service, at the same time to win the reputation of himself and better development.